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Get a Returns form

Returns information

Your rights to return goods are protected under the Consumer Contracts Regulations.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or incorrectly described.

Any goods returned that are not faulty should be in their original, saleable condition without being installed, otherwise fitted or used and will require Returns Authorisation prior to sending the item(s) back to us.

Ensure that you use a suitable courier or service to return your item(s) which have insurance and tracking abilities to avoid loss.  Where we have agreed to cover the cost of returning the item to us, we will usually provide a Royal Mail Tracked returns label.  Please take the item to your local Post Office and retain the receipt in case of loss.

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products which have been specifically made for you, such as customised lightbars; or special ordered products such as dual-colour items
  • Any product that has been installed, except where an item may not be repaired
  • Any consumable item that has been opened
  • Gift vouchers or other credit notes

 

Download a returns form

If you’re looking to return a product to us, please ensure you include a completed Returns form.

Click to download

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